We take great pride in the craftsmanship and quality of our leather handbags. The following policy is aligned with applicable EU and German consumer protection laws.

Right of Withdrawal
You have the right to withdraw from your purchase within 14 days without providing any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by means of a clear statement (e.g. via email) including your order number.

Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the original delivery costs (standard shipping only), without undue delay and no later than 14 days from the day we receive the returned goods or proof of return.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

Return of Goods
You must return the goods without undue delay and no later than 14 days from the day you notify us of your withdrawal.

Items must be returned in their original condition. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Return Shipping Costs
You bear the direct cost of returning the goods.

We recommend using a tracked and insured shipping service, as we cannot assume responsibility for items lost or damaged during return transit.

Exclusions from the Right of Withdrawal
The right of withdrawal does not apply to:

• Goods made to the consumer’s specifications or clearly personalized items

Damaged or Defective Items
If your item arrives damaged or with a defect, please contact us within 48 hours of delivery, including photographic evidence. We will ensure an appropriate resolution in accordance with your statutory rights.

Contact
To exercise your right of withdrawal or for any questions regarding returns, please contact:
cct@tetens-atelier.com

This policy does not affect your statutory rights under applicable consumer protection laws.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our Shopify-powered website, in accordance with the General Data Protection Regulation (GDPR).

1. Controller
The controller responsible for data processing is:
Tetens Atelier
Paul-Gerhardt-Str 15, 23554 Lübeck
cct@tetens-atelier.com

2. Data We Collect
When you visit our website or place an order, we may collect the following personal data:

• 
  Name

• 
  Billing and shipping address

• 
  Email address

• 
  Payment details (processed via external payment providers)
  

We also automatically collect certain technical data:

• 
  IP address

• 
  Browser type and device information

• 
  Date and time of access
  
  Information about your interaction with our website (e.g. pages viewed, referring URLs)
  

3. Use of Shopify
Our online store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products.

Your data may be stored through Shopify’s data storage, databases, and general Shopify applications. Shopify may process data on servers located outside the European Union, including in Canada and the United States.

For more information, please refer to Shopify’s Privacy Policy:
https://www.shopify.com/legal/privacy

4. Purpose of Data Processing
We process your personal data for the following purposes:

• 
  To process and fulfill orders

• 
  To manage payments and prevent fraud

• 
  To provide customer support

• 
  To improve and optimize our website

• 
  To ensure security and proper operation of the website
  

5. Legal Basis for Processing
We process your data based on:

• 
  Art. 6(1)(b) GDPR – performance of a contract

• 
  Art. 6(1)(c) GDPR – compliance with legal obligations

• 
  Art. 6(1)(f) GDPR – legitimate interests (e.g. security, fraud prevention)
  

6. Payment Providers
Payments are processed via third-party providers (e.g. Shopify Payments, PayPal, Stripe). Payment data is transmitted directly to the respective provider and processed in accordance with their privacy policies.

7. Shipping Providers
To deliver your order, we share necessary personal data (such as your name and shipping address) with shipping service providers.

8. International Data Transfers
Your personal data may be transferred to countries outside the European Union, particularly where Shopify or other service providers operate internationally.

Such transfers are carried out in accordance with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) or other appropriate safeguards.

9. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to ensure functionality, improve user experience, and analyze website performance.

Where required by law, we obtain your consent before placing non-essential cookies. You can manage your cookie preferences through our consent banner.

10. Data Retention
We retain personal data only as long as necessary:

• 
  Order and transaction data: in accordance with legal retention obligations (typically 6–10 years)

• 
  Other data: only as long as required for the respective purpose
  

11. Your Rights
Under the GDPR, you have the right to:

• 
  Access your personal data

• 
  Request correction of inaccurate data

• 
  Request deletion of your data

• 
  Restrict processing

• 
  Receive your data in a portable format

• 
  Object to certain processing activities
  

To exercise your rights, please contact us using the details above.

12. Contact Requests
If you contact us, we will process your data solely for the purpose of handling your request.

13. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including SSL encryption.

14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect legal or operational changes.

If you have any questions regarding this Privacy Policy, please contact us at:
cct@tetens-atelier.com

1. Scope
These Terms and Conditions apply to all orders placed through our online shop by consumers worldwide.

2. Contracting Party and Conclusion of Contract
The sales contract is concluded with Tetens Atelier.

The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. By placing an order, you make a binding offer to purchase the selected goods. The contract is concluded when we accept your order by dispatching the goods or sending an order confirmation.

3. Prices and Payment
All prices are displayed in the respective local currency of the customer based on their location.

As a small business under applicable German law (§19 UStG), we do not charge value-added tax (VAT).

For international orders (particularly outside the European Union), additional customs duties, import taxes, or local sales taxes may apply. These charges are the sole responsibility of the customer and are not included in our prices.

Please note that due to currency conversion, the final amount charged may vary slightly depending on exchange rates and your payment provider.

We accept the payment methods displayed during the checkout process. Payment is due immediately upon order confirmation.

4. Delivery and Shipping
We ship internationally to selected destinations.

Delivery times are indicated on the respective product pages and are estimates. International shipments may be subject to customs processing, which can cause delays beyond our control.

Any customs duties, import taxes, or additional charges imposed by the destination country must be borne by the customer.

5. Retention of Title
The goods remain our property until full payment has been received.

6. Warranty (Statutory Rights)
The statutory warranty rights under applicable law apply.

Leather is a natural material. Variations in color, texture, and grain, as well as natural markings, are inherent characteristics and do not constitute defects. Over time, leather develops a natural patina, which is considered part of its quality and aesthetic.

7. Liability
We are liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.

In cases of slight negligence, we are only liable for the breach of essential contractual obligations. In such cases, liability is limited to foreseeable, typical damages.

8. Right of Withdrawal
Consumers within the European Union have a statutory right of withdrawal. Details can be found in our separate Return Policy & Right of Withdrawal.

9. Personalized Products
Items made to the customer’s specifications or clearly personalized are excluded from the right of withdrawal, unless defective.

10. Applicable Law
These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers residing outside Germany, mandatory consumer protection provisions of their country of residence remain unaffected where applicable.

11. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions
If any provision of these Terms and Conditions is found to be invalid, the validity of the remaining provisions shall remain unaffected.

For any questions, please contact us at:
cct@tetens-atelier.com

1. Scope
These Terms and Conditions apply to all orders placed through our online shop by consumers worldwide.

2. Contracting Party and Conclusion of Contract
The sales contract is concluded with Tetens Atelier.

The presentation of products in the online shop does not constitute a legally binding offer, but rather an invitation to place an order. By placing an order, you make a binding offer to purchase the selected goods. The contract is concluded when we accept your order by dispatching the goods or sending an order confirmation.

3. Prices and Payment
All prices are displayed in the respective local currency of the customer based on their location.

As a small business under applicable German law (§19 UStG), we do not charge value-added tax (VAT).

For international orders (particularly outside the European Union), additional customs duties, import taxes, or local sales taxes may apply. These charges are the sole responsibility of the customer and are not included in our prices.

Please note that due to currency conversion, the final amount charged may vary slightly depending on exchange rates and your payment provider.

We accept the payment methods displayed during the checkout process. Payment is due immediately upon order confirmation.

4. Delivery and Shipping
We ship internationally to selected destinations.

Delivery times are indicated on the respective product pages and are estimates. International shipments may be subject to customs processing, which can cause delays beyond our control.

Any customs duties, import taxes, or additional charges imposed by the destination country must be borne by the customer.

5. Retention of Title
The goods remain our property until full payment has been received.

6. Warranty (Statutory Rights)
The statutory warranty rights under applicable law apply.

Leather is a natural material. Variations in color, texture, and grain, as well as natural markings, are inherent characteristics and do not constitute defects. Over time, leather develops a natural patina, which is considered part of its quality and aesthetic.

7. Liability
We are liable without limitation for intent and gross negligence, as well as for damages resulting from injury to life, body, or health.

In cases of slight negligence, we are only liable for the breach of essential contractual obligations. In such cases, liability is limited to foreseeable, typical damages.

8. Right of Withdrawal
Consumers within the European Union have a statutory right of withdrawal. Details can be found in our separate Return Policy & Right of Withdrawal.

9. Personalized Products
Items made to the customer’s specifications or clearly personalized are excluded from the right of withdrawal, unless defective.

10. Applicable Law
These Terms and Conditions are governed by the laws of the Federal Republic of Germany, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For consumers residing outside Germany, mandatory consumer protection provisions of their country of residence remain unaffected where applicable.

11. Online Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr/

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board.

12. Final Provisions
If any provision of these Terms and Conditions is found to be invalid, the validity of the remaining provisions shall remain unaffected.

For any questions, please contact us at:
cct@tetens-atelier.com